FAQ

How long is the rental for?
If your event is Saturday is due next day Sunday at 8am (if you pick up) (if we delivered we pick up between 7:00am and 10:00am)

Do I need an appointment to come in?
No

Are walk ins welcome?
Yes

Do you deliver?
Yes

Do you charge for delivery?
Yes

What time do you deliver?
we deliver between 8:00am-11:00am pick ups next day 7:00am-10:00am (unless you request the equipment being picked up same day must be noted at the time of reservation).

How much is the delivery charge?
Delivery charges are based on manpower, time, miles, equipment quantity, stairs or uneven surfaces, early morning, late night, and/or other unplanned circumstances. (Delivery fee’s are separate from rental fee)

When calling/texting for a quote and no response?

due to high volume of calls/texts please be ready with size of tables/chairs/equipment/times etc. your wanting to rent so we can process your order quickly. You can call/text and please wait patiently thank you for choosing J.V PARTY RENTALS.

Do you have a minimum in ordering rental equipment?
No

Do you offer same day pick up?
Yes (let us know details when placing your order)

Do you require a waiver to be signed?
Yes

Do I have to signed a contract?
Yes

If I rent equipment and don’t need delivery can anyone else pick up the equipment besides me?
Yes (you & the person you choose can pick up with a valid i.d)

Do you take a copy of my i.d?
Yes

What do you do with my personal information after my rental?
Its saved and stored for our records and papers shredded

What is your minimum delivery fee?
$35.00

Do you take last minute rentals?
Yes (if the equipment is available)

Do you deliver to parks and beaches?
Yes (curbside delivery we hand you the equipment due to traffic, blocking & our oversize vehicles)

Can easy ups be attached to each other?
Yes (2 -10×10 can be 1 10×20 etc.)

Do you offer discount on returning customers?
Yes (let us know who you are when placing order)

Do you offer senior discount?
Yes (with valid i.d let us know when placing order)

How many tables will I need for my event?

Round table info:

For 48 inch round table you can seat 6

Rectangular table info:

For 5 ft rectangular table you can seat 4-6 people

For 6 ft rectangular table you can seat 6-8 people

For 8 ft rectangular table you can seat 8-10 people

Do you set up equipment (tables and chairs)?

Yes we do. There is a fee for equipment set up and breakdown. Arrangements for Set-up/Take-down should be made when you place your order.

Can we pick up at your location?

Yes

When picking up equipment you must have rope/ratchets/tie downs to tie down our equipment

What happens if I have to cancel my order, do I get charged for it?

Please refer to our terms of agreement regarding cancellations. All special orders will be charged full price and are non refundable.

When is the best time to reserve my equipment?

We always recommend that all reservations are made as soon as possible. All equipment is subject to availability.

How much deposit is required to reserve my order?

This fee is 50% of total rental charge. Security deposit will be returned upon cancellation up to 14 days of event date. Deposit will be forfeited if reservation is cancelled within the 14-day period before reservation event date.

What should we do with the linens after use?

All Linens should be shaken clean, no dry cleaning necessary, we take care of the laundry. Linens should be dry to prevent staining and mildew.

What’s your policy on Pick ups?

Items ready for pick-up should be sorted stacked and available to our crew. All chafing dishes, utensils, etc. should be rinsed, dry, food free placed in the same containers as delivered. A charge will be assessed for all crates which are damaged or not returned. All breakage, loss and cleaning charges are in addition to rental charges. Tables and chairs must be stacked and ready for pick-up.

How late do you pick up from park?

The latest is 6:00pm

Do you deliver to halls?

Yes

What happens if the merchandise is lost or damaged?

The customer assumes responsibility of all equipment rented from the time of delivery to time of pick up. Please be sure equipment is secured from theft and protected from weather. We charge for missing, broken, burned or damaged items.

What size of jumpers do you carry?
We carry 13×13 jumpers (jumper clearance of 15’x15’x18′ no close walls,
trees, gates, wires etc.) (Jumpers are only set up on concrete, asphalt
or grass)
 
No silly string allowed on jumpers
 
Jumpers are picked up same day between 6:30pm – 7:30PM (also depending on time change it might be earlier)
 
We do not leave jumpers overnight due to animals, fog, weather, etc
 
Rain Policy – we do not set up jumpers in the rain so please choose your days accordingly.
 
No refunds.
 

Can jumpers be set up by firepit?

No

Is that the only jumper you carry ?

No click into the picture and you will see more options

Throne Chairs

No Pets Allowed on Throne Chairs

No accessories hanging allowed on throne chairs balloons/flowers etc.

Throne Chairs are picked up same day no overnight

HOW LATE DO YOU PICK UP THRONE CHAIRS FROM HALL?
Throne chairs are picked up by 11:00pm

How late do you pick up throne chairs from residential home?
throne chairs are picked up same day by 8:00pm (also depending on time change it might be earlier) we do not leave throne chairs overnight due to animals,fog,weather etc.

Do you offer military discount?

Yes we do with a current valid military I.D.

Is I.D. required to rent from JV Party Rentals?

Yes a current valid I.D. is required for the security of our equipment.

How can I identify your equipment?

Our equipment has our name and seal security labels
(WARNING tampering with our equipment will lead to forfeit of your deposit)

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